Maintenance Technician (Rotating)

Job description:

Job Purpose

In the role of a Maintenance Technician, you will be responsible for ensuring the proper functioning of machinery and equipment to maintain the uninterrupted operation of our production processes. Your expertise in troubleshooting and repairing mechanical, electrical, and Pneumatic systems will be essential in minimizing downtime and optimizing efficiency. This role requires strong technical skills, attention to detail, and a proactive approach to preventive maintenance.

Pay: $26.00 – $35.00 per hour

Key Responsibilities:

1. Perform routine maintenance tasks, including inspecting, lubricating, and cleaning machinery and equipment to ensure optimal performance.

2. Troubleshoot mechanical, electrical, low voltage systems, PLCs, and Pneumatic issues with production equipment and machinery identifying root causes and implementing effective solutions.

3. Conduct repairs and replacements of faulty components, such as motors, bearings, belts, sensors, and Pneumatic cylinders, to minimize downtime and prevent production delays.

4. Utilize hand and power tools, as well as diagnostic equipment, to diagnose and repair equipment malfunctions accurately.

5. Follow preventive maintenance schedules to perform scheduled inspections, adjustments, and replacements of parts to prevent breakdowns and prolong equipment lifespan.

6. Collaborate with production staff and supervisors to prioritize maintenance tasks and minimize disruptions to production schedules.

7. Maintain accurate maintenance records, including work orders, equipment manuals, and spare parts inventory, using computerized maintenance management systems (CMMS).

8. Adhere to safety protocols and procedures at all times to prevent accidents and ensure a safe working environment for yourself and others.

9. Assist in the installation and commissioning of new equipment and machinery, ensuring they meet safety and performance standards.

10. Participate in training programs to stay updated on new technologies and industry best practices in maintenance and repair.

11. Perform other duties, as assigned.

Qualifications:

1. High school diploma or equivalent.

2. Three years of Maintenance Technician experience in a manufacturing or packaging environment is preferred but not required.

3. Ability to lift and carry moderate to heavy loads, up to 50 pounds, and stand for extended periods on hard surfaces.

4. Strong attention to detail and ability to maintain focus in a fast-paced environment.

5. Good communication skills and ability to work effectively as part of a team.

6. Basic math skills for counting and recording inventory.

7. Understanding of safety and food safety protocols and willingness to follow all safety guidelines.

8. Flexibility to work varying shifts, including evenings and weekends, as needed.

9. Work in extreme weather conditions.

10. Climb ladders and steps, including the ability to ascend elevated heights.

Ability to Commute:

  • Severn, NC 27877 (Required)

Ability to Relocate:

  • Severn, NC 27877: Relocate before starting work (Required)

Willingness to travel:

  • 25% (Preferred)

Retail Sales Administrator

Job description:

This position will be based at our Hampton Farms location in Severn, NC.

The Company

Hampton Farms is the leading In-Shell Peanut Company in the US. We are also a leading producer of other types of nuts and nut butters for the retail and commercial markets. You can find our product in most grocery stores and major league baseball stadiums. We distribute under the Hampton Farms brand and are also a leading private label manufacturer.

Job Purpose

Hampton Farms is looking for a Sales Administrator to join our team at our Eastern NC facility. The Sales Administrator will be responsible for the day-to-day administrative duties for our sales Managers. The Sales Administrator will work closely with our customers and brokers as well as our production, transportation, quality and accounting departments on a daily basis.

Pay: $15.00 – $18.00 per hour

Essential Duties and Responsibilities

Customer Service

  • Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
  • Provide product and service information, answer questions, and resolve any issues or concerns customers may have.
  • Assist customers with placing orders, tracking shipments, and addressing any post-sale issues.
  • Maintain strong relationships with customers to ensure satisfaction and loyalty.

Order Processing

  • Accurately enter and process customer orders in the company’s order management system.
  • Verify order details, including pricing, quantities, and delivery information.
  • Coordinate with the warehouse and logistics teams to ensure timely and accurate order fulfillment.
  • Monitor and manage backorders, ensuring customers are informed of any delays or issues.

Pricing

  • Assist in setting and updating product pricing based on company policies and market trends.
  • Ensure that pricing is correctly reflected in all sales and order management systems.
  • Communicate pricing changes to the sales team and customers as necessary.
  • Handle pricing inquiries and disputes, ensuring they are resolved promptly and accurately.

Order Tracking

  • Track orders from placement to delivery, ensuring all steps in the process are completed efficiently.
  • Provide customers and sales team members with regular updates on order status.
  • Work closely with the logistics team to resolve any issues related to shipping, delivery, or order delays.
  • Maintain accurate records of order status and any issues encountered during the process.

Claims

  • Manage and process customer claims related to product defects, shipping errors, or other issues.
  • Coordinate with relevant departments to investigate claims and determine appropriate solutions.
  • Ensure claims are handled in accordance with company policies and procedures.
  • Communicate claim resolutions to customers and ensure that any corrective actions are taken promptly.

Account Reconciliation

  • Reconcile customer accounts, ensuring that all transactions are accurately recorded and balanced.
  • Investigate and resolve any discrepancies or issues related to customer billing or payments.
  • Work closely with the finance department to ensure accurate invoicing and payment processing.
  • Maintain accurate records of account reconciliations and related communications.

Reporting

  • Generate and distribute regular reports on sales performance, order status, customer inquiries, and other relevant metrics.
  • Analyze data to identify trends, opportunities for improvement, and areas of concern.
  • Provide insights and recommendations to the sales team and management based on report findings.
  • Assist in the preparation of sales forecasts and budgets by providing accurate and timely data.

Qualifications/Requirements:

  • Associate’s degree preferred
  • 5+ years of administrative experience
  • Customer service experience
  • Team Player
  • Great communication skills (verbal and written)
  • Attention to detail
  • Work well individually as well with a team

Certificates, Licenses, Registrations

  • Microsoft Office Specialist Certification in Excel Preferred

Core Values “Equip” – Environment Quality Understanding Integrity People

Application Process – This job is contingent upon satisfactory completion of reference checks, education verification, pre-employment drug screening, and a criminal history check.

EOE – Equal Opportunity Employer

For Additional Information Visit: www.hamptonfarms.com

Job Type: Full-time